QUESTIONS

AND ANSWERS

WHAT ARE PRESETS?

Presets are like custom filters applied using Adobe Lightroom, a photo-editing tool that is available on desktop and mobile. You can also use them in Adobe Camera Raw.

A preset pack contains a collection of presets with advanced and pre-set settings that can be applied to your images. Using presets speeds up the editing process and can help you cultivate an aesthetic that you love and help your images to all look cohesive.

They can be used by professional photographers and anyone that loves taking photos and wants to have a little more consistency and efficiency in the editing process…and who doesn’t want that!

WHICH PRESET PACK IS RIGHT FOR ME, THE DESKTOP OR THE MOBILE VERSION?

DESKTOP VERSION - If you edit on your desktop in either Lightroom Classic or Lightroom CC, the desktop pack is the one for you. The desktop presets are compatible with Adobe Lightroom and ACR. (You must be running Lightroom Classic CC version 7+ and/or Lightroom CC version 1.3+ to use the desktop presets).

MOBILE VERSION - These presets are compatible with the free Lightroom mobile app which you can download in the app store. These presets are the best choice if you do not have a paid Lightroom Classic subscription.

IF I HAVE THE DESKTOP PRESETS, CAN I ALSO USE THEM ON MY MOBILE? YES!

If you have the desktop presets and a paid Lightroom subscription, you can install the presets on your mobile phone. You do not need to purchase the mobile presets separately. You need to download / open Lightroom CC (Lr) on your desktop computer. This is the cloud version of Lightroom and if different to Lightroom Classic (LrC). Open Lightroom CC and click on File > Import Profiles and Presets > find and choose the Story Keeper presets ZIP file. Your presets are now installed in the cloud version of Lightroom.

Sign in to to the same Adobe account in Lightroom on your mobile phone or iPad and make sure sync is turned on (the cloud in the top right). Your presets will sync across all devices.
You are only able to sync across devices if you have a paid Lightroom subscription. If you don’t, then the mobile specific presets are the best ones for you.

HOW DO I INSTALL MY PRESETS?

All preset packs come with a PDF guide that walks you through how to install your presets. You can always find the full install guides online here ~ Preset Installation Guides.

QUESTIONS

AND ANSWERS

MY DOWNLOAD LINK HAS EXPIRED, HOW TO I GET A NEW ONE?

Please find your original purchase email and click the download link. You will be provided access to a new link which will land in your inbox shortly after.
If you purchased the presets prior to Jan 2022, please email hello@storykeeper.co and a new download link will be emailed to you.

I CLICKED DOWNLOAD ON MY PHONE, BUT I CAN’T FIND THE FILES OR SEE THEM DOWNLOADING?

I suggest copying the link in your purchase email and pasting it into the web browser on your mobile phone - rather than just clicking on the link. Some phones don’t make it very visible that the download has begun so opening in a web browser solves this issue.

HOW DO I UNZIP FILES ON MY MOBILE PHONE?

Go to the app store on your phone and download the free iZip App. Go to your order confirmation email and click on your download link which will be a ZIP file.

Click open with the iZip app and click OK when asked if you would like to unzip all the files. Tap on each .dng file and click 'open in' and choose your Lightroom Mobile app. Repeat for each file.

I AM HAVING ISSUES TRANSFERRING FROM DROPBOX TO MY MOBILE. WHY DO THE IMAGES HAVE NO PRESET APPLIED?

There seems to be a current issue with DropBox stripping the preset data from the DNG files. If this is happening to you and the presets are showing up with no colours applied to them in the Lightroom app once you have saved them, please AirDrop them to your phone or use Google Photos.

HAVE YOU GOT A WALKTHROUGH VIDEO I CAN WATCH?

Head over to the Story Keeper Presets page on Instagram and click on the ‘Mobile Presets’ highlight. (Located just below the bio). You will see a walkthrough video there showing me installing the presets on my own device.